Frequently asked questions

How much does shipping cost?
Where do you ship to?
What is your order and shipping process?
Can I cancel or change my order?
I'm having trouble placing an order!

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

My order is marked as delivered and I can't find it.
There is a missing or incorrect item in my order.
I haven’t received my order confirmation.
What is your return and exchange policy?
How do I start a return?
How much is the return shipping fee?
What payment methods do you accept?
My payment wasn't accepted!
How are refunds processed?